Terms of Service

These Terms of Service ("Terms") govern your use of the AJB Pet Connect LLC website and our pet care services. By booking a service or using our website, you agree to these Terms. Please read them carefully.

1. Services

AJB Pet Connect LLC provides professional dog walking, pet sitting, drop-in visits, overnight pet care, puppy visits, senior dog care, pet transportation, pet grooming, and related pet care services ("Services"). All Services are provided in the client's home or in the local community as agreed upon at booking.

We reserve the right to decline service to any pet that poses a safety risk to our team members, other animals, or the public. Aggressive or dangerous behavior must be disclosed at the time of booking or the free meet & greet.

2. Booking & Scheduling

• All bookings must be made through our website, by phone, or by email.
• We require a completed new client intake form and a free meet & greet before your first paid service.
• Recurring bookings are subject to sitter availability. We make every effort to provide a consistent sitter but reserve the right to assign a backup sitter when necessary.
• Last-minute bookings (within 24 hours) are subject to availability and may incur a premium rate.

3. Deposits & Payment

• We accept credit/debit cards and USDC stablecoin payments, processed via Stripe. Cryptocurrency payments are limited to USDC and are subject to availability.
• Invoices are sent weekly or monthly depending on your service frequency and preference.
• Payment is due within 7 days of invoice receipt unless alternative arrangements have been made in writing.
• Late payments may result in suspension of services until the balance is settled.
• Weekly recurring clients receive a 10% discount on standard rates.
• Holiday bookings are subject to a $15 per-visit surcharge.
• Premium rates apply for visits before 7:00 AM, after 8:00 PM, and on holidays.

4. Cancellation & Rescheduling

• Cancellations or rescheduling requests made more than 24 hours before the scheduled visit incur no charge.
• Late cancellations (within 24 hours of the scheduled visit) are billed at 50% of the visit rate.
• No-shows — where our sitter arrives at the scheduled time and cannot access the home — are billed at the full visit rate.
• For overnight and extended pet sitting, cancellations made within 48 hours of the start time are billed at 50% of the total booking. Deposits are forfeited.
• We reserve the right to cancel services in cases of extreme weather, safety concerns, or unforeseen circumstances. In such cases, we will make every effort to reschedule at no additional charge.

5. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information about your pet(s), including health conditions, behavioral issues, and special needs.
• Disclose any history of aggression, biting, or reactive behavior before the meet & greet.
• Ensure your pet is up to date on vaccinations, including rabies.
• Provide secure access to your home (key, door code, or garage code) before the first visit.
• Maintain homeowner's or renter's insurance for your property.
• Provide adequate pet supplies (leash, harness, food, medications, waste bags) for the duration of service.
• Notify us immediately of any changes to your pet's health, behavior, or your contact information.

6. Liability Waiver & Assumption of Risk

AJB Pet Connect LLC carries full liability insurance and bonding. However, we are not liable for:

• Pre-existing medical conditions or injuries that occur naturally or due to the pet's own actions.
• Damage caused by your pet to your property, including but not limited to furniture, flooring, doors, and personal items.
• Escape or loss of your pet due to faulty fencing, doors, gates, leashes, collars, or harnesses not supplied by us.
• Illness, injury, or death resulting from pre-existing conditions or events beyond our reasonable control.
• Damage or theft of personal property in your home, unless caused by our gross negligence.

7. Emergency Veterinary Authorization

In the event of a pet medical emergency, we will attempt to contact you and your emergency contact immediately. If you cannot be reached, you authorize us to seek veterinary care at your pet's regular veterinarian or the nearest emergency veterinary clinic at your expense.

8. Photo & Media Release

We love sharing photos and videos of the pets in our care. By using our services, you grant AJB Pet Connect LLC permission to take and share photos and videos of your pet for:

• Real-time updates sent directly to you during visits
• Our website, social media, and marketing materials (with your prior consent)

If you prefer that your pet's photos not be used publicly, please notify us in writing at info@ajbpetconnectllc.com.

9. Response Time

10. Service Area

Our standard service area includes Manhattan, Bronx, Queens, Yonkers, White Plains, and New Rochelle. Service outside these areas may be available upon request and may be subject to additional travel fees. Please contact us to confirm whether we can serve your location.

11. Termination

Either party may terminate the service relationship at any time with written notice. Upon termination, any outstanding balances must be settled within 14 days. Prepaid but unrendered services will be refunded within 14 days of termination, excluding any non-refundable deposits.

12. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our services after any changes constitutes acceptance of the revised Terms.

13. Contact & Disputes

If you have questions about these Terms or need to resolve a dispute, we encourage you to contact us directly — we're committed to making things right:

• Email: info@ajbpetconnectllc.com
• Phone: (929) 408-9526

Any dispute arising from these Terms or our services shall be governed by the laws of the State of New York.